Shipment Policy

Effective Date: January 13, 2025

At Toolsshop.click, we aim to provide you with a seamless and reliable shipping experience. Our Shipment Policy outlines the details of shipping and delivery for all orders placed through our website. Please read the following policy carefully before making a purchase.

1. Order Processing Time

  • All orders are processed within 1-3 business days of receiving the order and confirming payment. Orders are only processed on business days (Monday to Friday, excluding holidays).
  • Once your order is processed, you will receive a shipping confirmation email with tracking details (if available).

2. Shipping Methods and Delivery Times

  • We offer various shipping methods to accommodate your needs. Available shipping options and estimated delivery times will be presented at checkout based on your shipping address.
    • Standard Shipping: Typically delivered within 5-7 business days (domestic orders).
    • Expedited Shipping: Typically delivered within 2-3 business days (domestic orders).
    • International Shipping: Delivery times vary by destination, but typically within 7-21 business days.
  • Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, and other factors beyond our control.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on the weight, size of your order, and destination. The total shipping cost will be clearly displayed before you complete your purchase.
  • Free Shipping: We occasionally offer free shipping promotions, which will be noted on our website and during checkout.

4. Tracking Information

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details, so you can monitor the progress of your package.
  • You can track your order using the tracking number provided by the shipping carrier on their website or by contacting our customer service team.

5. Shipping Restrictions

  • We currently ship to most locations within the United States and select international countries. If we are unable to ship to your location, you will be notified during the checkout process.
  • Some products may have shipping restrictions due to size, weight, or local regulations, which will be clearly indicated on the product page.

6. International Orders

  • For international shipments, please note that additional customs fees, duties, taxes, or import charges may apply. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
  • Delivery times for international orders may vary based on customs processing and shipping carrier availability.

7. Lost or Damaged Packages

  • Toolsshop.click is not responsible for packages lost, stolen, or damaged during transit. However, we encourage you to contact us if you experience any issues, and we will assist you in filing a claim with the shipping carrier when applicable.
  • If your package is damaged upon arrival, please contact us immediately at info@toolsshop.click with photos of the damage so we can assist with a resolution.

8. Address Accuracy

  • Please ensure that the shipping address provided during checkout is accurate and complete. Toolsshop.click is not responsible for delays or non-delivery due to incorrect or incomplete address information.
  • If you realize that you’ve entered an incorrect address after placing the order, please contact us as soon as possible to update your information. We will do our best to make changes, but once the order has been shipped, it cannot be modified.

9. Shipping Delays

  • While we strive to meet delivery time estimates, certain factors may cause delays, including extreme weather, holidays, or delays from the shipping carrier. Unfortunately, Toolsshop.click is not responsible for these delays, but we will do our best to assist in tracking your order and resolving any issues.

10. Customer Support

  • If you have any questions or concerns regarding shipping or need assistance with your order, please contact our customer service team: