Refund and Returns Policy

Effective Date: January 13, 2025

At Toolsshop.click, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your brooch or pin, our Refund and Returns Policy outlines the steps you can take to return or exchange the item. Please read the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

  • Timeframe: You may return your item within 30 days from the date of delivery.
  • Condition: Items must be unused, unworn, and in their original condition. Brooches and pins must also be returned in their original packaging.
  • Non-Returnable Items: Personalized or custom-designed items, as well as items marked as final sale, are not eligible for returns.

2. How to Return an Item

  • Step 1: Contact our customer service team at info@toolsshop.click or call (317) 362-0243 to request a return authorization. Please provide your order number, a description of the item, and the reason for the return.
  • Step 2: Once your return request is approved, we will provide you with detailed instructions and a return shipping address.
  • Step 3: Package the item securely in its original packaging and ship it back to the provided address. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Refunds

  • Processing Time: After we receive your returned item, it will be inspected, and a refund will be issued within 5-7 business days. Refunds will be credited to the original payment method.
  • Refund Amount: The refund will cover the cost of the item, excluding original shipping charges. If your order had free shipping, the original shipping cost may be deducted from your refund.
  • Damaged or Defective Items: If the item you received is damaged or defective, please contact us immediately, and we will arrange for a full refund, including return shipping.

4. Exchanges

  • If you would like to exchange your brooch or pin for a different item, please contact our customer service team to initiate the exchange process.
  • Exchanges are subject to product availability. If the desired item is not available, a refund will be processed instead.

5. Late or Missing Refunds

  • If you haven’t received your refund within the estimated time, please check your bank or credit card account, as it may take additional processing time.
  • If you still haven’t received your refund, please contact us at info@toolsshop.click.

6. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item is defective, damaged, or an error was made by Toolsshop.click.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. International Returns

  • For international returns, customers are responsible for return shipping costs and any customs duties or taxes that may apply.
  • The return process for international orders is the same as for domestic orders, but please note that shipping times may be longer.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to our customer service team:

Toolsshop.click is committed to providing you with the best possible shopping experience. If you’re not satisfied with your purchase, our hassle-free return and refund process ensures that you can shop with confidence. Thank you for choosing Toolsshop.click!